Refund policy
Return & Refund Policy
Last Updated: [11.09.2026]
At SQUIRREL, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible item, you may request a return or replacement according to the terms below.
1. Return Eligibility
Returns may be accepted when:
- The product received is damaged or defective.
- You received the wrong product, size, colour, or quantity.
- The product does not match the product description in a material way.
- The item meets our applicable return conditions.
To be eligible for a return, the product must generally be unused, unworn, unwashed, and in its original condition with tags and packaging intact.
2. Size & Fit
Customers are responsible for selecting the correct size using the size chart provided on the product page.
Size exchanges may be accepted subject to availability and our return conditions. Any applicable shipping or exchange charges will be communicated before processing.
3. Non-Returnable Items
Items may not be eligible for return if they have been:
- Worn, washed, altered, or damaged after delivery.
- Returned without original tags or packaging.
- Damaged due to improper use or care.
- Purchased during a sale or promotional offer where the product was clearly marked as non-returnable.
4. Return Request
Please contact us within [7] days of delivery at thesquirrel1007@gmail.com
Include:
- Order number
- Customer name
- Reason for return
- Photos/videos of the product, if applicable
Our team will review the request and provide return instructions where applicable.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us as soon as possible with clear photos/videos of the item and packaging.
If the issue is verified, we may offer a replacement, exchange, or refund, depending on availability and circumstances.
6. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refund processing time may vary depending on the original payment method and payment provider. Shipping charges, where applicable, may not be refundable unless the return is due to an error or issue attributable to SQUIRREL.
7. Cancellation
Order cancellation requests should be made as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
8. Contact
For return and refund support:
Brand: SQUIRREL
Email: thesquirrel1007@gmail.com
Phone/WhatsApp: 8148779883
Address: 26 NORTH STREET, THENNAMANADU, ORATHANADU 614-625,THANJAVUR.
SQUIRREL reserves the right to refuse returns that do not meet the conditions stated in this policy.